Building a strong, effective teams, creating a healthy, engaging environment, encouraging debate to stimulate new innovation and fresh thinking – these are the pre-requisites of every successful organisation.
So what happens when things go wrong? Conflict at work, among teams, peers or managers and direct reports can have a devastating impact on the productivity and effectiveness of an organisation.
We provide a range of interventions to support the creation of strong, cohesive team working. Services typically fall into two camps: reactive – delivering mediation interventions and conflict resolution, and proactive solutions – helping individuals and teams build a cohesive team, with a focus on business outputs and performance.
Our Approach
Workplace Wellness's mediation model is constructive, voluntary and forward thinking. The focus is to move on from past behaviours towards a future of improved working relations. This shared process delivers results because agreements reached together are more likely to succeed than imposed decisions.
Our model take three distinct phases:
- Assessment and Intake: Does the situation require mediation, or is there an alternative route which would be more effective?
- If mediation is the most useful intervention, an independent mediator works with the parties involved to establish the ground rules, and helps participants reach a mutually agreed objective(s)
- Statement of Agreement - reaching a successul conclusion which is beneficial and acceptable to all.
The Benefits
Fewer formal actions, retention of key people and increased performance and morale - these are just three of the reasons why organisations choose to work with us.The bottom line is that our service saves time and money.
Creating a time efficient forum to resolve breakdowns in working relationships in a dignified, objective manner underpins all of our work. This is based on the following objectives:
- Immediate, effective mediation - Getting things back on track
- A confidential, objective partner - providing a safe, supportive environment in which to challenge and resolve issues
- Future focused - with a concentration on supporting enhanced individual and organisational performance
Our Track Record
Helping organisations to manage conflict, create cohesive teams and higher levels of performance and engagement has been the backbone of our twenty year history.
The average employer spends 450 days of management time every year managing conflict at work (the equivalent of two full time managers). Workplace Wellness's mediation service reaches a positive outcome in over 90% of cases.
Workplace Wellness's mediation model is constructive, voluntary and forward thinking. The focus is to move on from past behaviours towards a future of improved working relations. This shared process delivers results because agreements reached together are more likely to succeed than imposed decisions.
What people say about our Workplace Conflict and Mediation services:
"Provided a platform to talk frankly, be listened to and to say how I felt. I look at things differently now."
"Sensitive and professional handling by the mediator… the mediator helped us arrive at a mutual conclusion."