The people behind our Employee Assistance Programme include a strong team of helpline telephone counsellors. Their expertise, professionalism and care make a huge difference to those that ring the EAP helpline, which is why we set high standards during the recruitment process. We ensure that every member of the Counselling team has;
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an ability to engage with the caller and carry out a thorough assessment of needs and risks.
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a special aptitude for and training in providing telephone support.
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governance by a recognised code of practice (either BPS or BACP).
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a recognised counselling qualification.
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at least three years experience in an appropriate caring profession.
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training by specialist agencies (e.g. CRUSE, Samaritans).
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an aptitude and training in research and information services.
The quality of the Helpline counselling team is monitored by a Helpline Manager and Workplace Wellness's Head of Counselling. At all times, 24 hours a day, seven days a week, there is a member of Workplace Wellness's Clinical Management Team on-call to respond to queries and concerns from the Helpline counsellors and affiliate counsellors. The qualifications, calibre and experience of our staff are crucial to our service and to our ability to demonstrate best practice to the employer and the employee.
To find out more about our team of Counsellors, the employee assistance programmes we provide, or our broader range of services, why not head to our Podcasts and Downloads page to access further information?